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Support Forum Minimize
Subject: Screenshot Capture Not Working
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Author Messages
William Lancaster
Posts:4
Bronze Member

05/04/2008 9:27 PM  
Hi,

I'm in the edit video screen, and I'm trying to do capture a screenshot.

Whatever time I enter into the box does not matter.  I don't get an error message.  I just push the the capture link and nothing happens.  The time I entered in the box stays.

Thanks,

Alex
Pengtsen R
Posts:4151
Site Administrator


05/05/2008 7:05 AM  
there is a uvg.txt in your site root if your UVG version is 2.3+, please paste it here.

Pengtsen R
http://www.bizmodules.net
William Lancaster
Posts:4
Bronze Member

05/05/2008 9:08 PM  
I can not find any file called uvg.txt.


According to the module page, I have version 02.00.00 of the product except UVG_AddVideo which is 02.01.00.

The install file is 9110_0_UVG_210_DNN4.zip.

Thank you

Alex
William Lancaster
Posts:4
Bronze Member

05/05/2008 11:17 PM  
I upgraded to 2.3 so there has been improvement.

I can capture the screenshot, but it does not show up in the video list as a thumb nail.

Thank you,

Alex


Pengtsen R
Posts:4151
Site Administrator


05/06/2008 5:25 AM  
where can I see your problem?

Pengtsen R
http://www.bizmodules.net
Joseph Allen
Posts:1
New Member

05/11/2008 9:53 PM  
Hi Pengtsen,

I'd like to pick up where he left off. After applying your second to last update, the screenshot capture fails to work. I applied the most recent update and it doesn't work either. What can I check to find out why it isn't working and how to fix it? Thanks.
Pengtsen R
Posts:4151
Site Administrator


05/12/2008 6:13 PM  
Please tell me your portal domain, so I can check the log file in your site root to see what happens.

thank you.

Pengtsen R
http://www.bizmodules.net
You are not authorized to post a reply.
Forums > Ultra Video Gallery > Support Questions > Screenshot Capture Not Working

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