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Support Forum
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scott welch Posts:7

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| 04/22/2008 7:49 AM |
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Did you add some script to the newest version so that we do not have to click to activate the flash player? If yes, this is causing the page to be in a constant loading state and this is extremely annoying. The constant loading state only happens when a gallery is present on the page.
Please let me know how to remove this. I am using IE 7. |
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Pengtsen R Posts:5179

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| 04/22/2008 11:01 PM |
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well, you don't have to "click to activate it" since UMG 3.x or 4.x. in newest version, I upgraded the script library(swfobject, upgrade from 1.5 to 2.0) used to handle this. now where can I see your problem? thanks. |
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Pengtsen R http://www.bizmodules.net |
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scott welch Posts:7

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scott welch Posts:7

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| 04/23/2008 7:28 AM |
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This also will only happen after the flash file is cached. So the first time you load the page, it will work fine but when you visit the page every time after that, it loads constantly. This only happens with IE7, not Firefox. |
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Pengtsen R Posts:5179

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| 04/23/2008 7:40 AM |
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I pressed "Refresh" numerous times with IE7, but I didn't get any problem, it always works fine. can you try to visit your gallery from IE7 in another computer? thanks. |
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Pengtsen R http://www.bizmodules.net |
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scott welch Posts:7

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| 04/23/2008 10:59 AM |
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I have tried this on 3 different machines using IE 7 and have the same result every time. There is something wrong. This did not happen before I upgraded UMG to 5.2.2 and Generic Presentation from 1 to 2. Here are 2 videos that show this from 2 different machines: http://www.neirelo-web.com/oph/oph.html http://www.neirelo-web.com/oph/oph2.html |
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database error Posts:79

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| 04/23/2008 2:10 PM |
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| I have the same thing going on. My pages look exactly like those videos in IE7. In firefox the status bar says "transfering data from mydomain.com..." constantly, even if the slideshow is stopped and no pictures need loading. I'm using uvg 5.2.2 on a dnn 4.8.2 install. Viewing with Server2003r2 and IE 7.0.5x |
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Bent Angle |
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database error Posts:79

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| 04/23/2008 7:57 PM |
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| It is also happening on the "samples" on this site. I dont find a link between a refresh and the constant loading, it seems to do it everytime, first hit, or fresh hit. |
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Bent Angle |
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Pengtsen R Posts:5179

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| 04/24/2008 5:57 AM |
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Scott & Bent, please try to set your gallery to be viewable by administrators only, then logout and browse the gallery page again to see if you get same behavior. thanks. |
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Pengtsen R http://www.bizmodules.net |
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database error Posts:79

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| 04/24/2008 6:23 AM |
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| As requested, I unchecked "view permissions same as page", so that it was only viewable to admins. The page loaded without hanging when the gallery was not visible. |
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Bent Angle |
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scott welch Posts:7

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| 04/24/2008 7:49 AM |
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Yes, I had already tried this previously and the page loaded fine without the gallery. It is definitely something to do with the gallery. I have seen this issue before on other websites. The code causing the error was this: objects = document.getElementsByTagName("object"); for (var i = 0; i < objects.length; i++) { objects[i].outerHTML = objects[i].outerHTML; } in a .js file. The code that worked for me was: flashfix = function() { theObjects = document.getElementsByTagName("object"); for (var i = 0; i < theObjects.length; i++) { theObjects[i].outerHTML = theObjects[i].outerHTML; } } if (window.attachEvent) window.attachEvent("onload", flashfix) else window.onload=flashfix; |
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database error Posts:79

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| 04/24/2008 9:50 AM |
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I noticed that on some page loads, the load would complete(about 5% of page loads work) I used a http debugger(fiddler2) this morning on this problem. Watching the traffic I found this: On GOOD page loads: http://www.bentangle.tv/DesktopModules/BizModules%20-%20UltraPhotoGallery/UltraPhotoGallery.swf http://www.bentangle.tv/DesktopModules/BizModules%20-%20UltraPhotoGallery/images/loading.gif http://www.bentangle.tv/DesktopModules/BizModules%20-%20UltraPhotoGallery/images/prev.gif http://www.bentangle.tv/DesktopModules/BizModules%20-%20UltraPhotoGallery/images/next.gif http://www.bentangle.tv/DesktopModules/BizModules%20-%20UltraPhotoGallery/images/closelabel.gif http://www.bentangle.tv/DesktopModules/BizModules%20-%20UltraPhotoGallery/Swf_Resource/UltraPhotoGallery.swf.xml http://www.bentangle.tv/Portals/0/UltraPhotoGallery/1965/Cache/UltraPhotoGallery.xml?2410399 http://www.bentangle.tv/Portals/0/UltraPhotoGallery/1965/UMGClasssicCfg.xml?2410399 On BAD page loads: http://www.bentangle.tv/DesktopModules/BizModules%20-%20UltraPhotoGallery/UltraPhotoGallery.swf http://www.bentangle.tv/DesktopModules/BizModules%20-%20UltraPhotoGallery/Swf_Resource/UltraPhotoGallery.swf.xml http://www.bentangle.tv/Portals/0/UltraPhotoGallery/1965/Cache/UltraPhotoGallery.xml?2410399 http://www.bentangle.tv/Portals/0/UltraPhotoGallery/1965/UMGClasssicCfg.xml?2410399 So it would seem that something hangs it up before or during the loading of those images loading.gif, prev.gif, next.gif, and closelable.gif On bad page loads I made sure IIS would serve up the gif's if requested by requesting them directly via a new tab in the same browser, they were served up quickly. Hope this helps. |
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Bent Angle |
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database error Posts:79

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| 04/24/2008 9:52 AM |
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| I did not provide ALL the files loaded/logged by the debugger only the section that was different. |
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Bent Angle |
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database error Posts:79

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| 04/24/2008 1:19 PM |
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I checked http://www.omahapiratehockey.com with the http debugger and found the same thing. When loading this page: http://www.omahapiratehockey.com/Photos/tabid/81/Default.aspx The times it does load properly the following gifs are served up: http://www.omahapiratehockey.com/DesktopModules/BizModules%20-%20UltraPhotoGallery/images/loading.gif http://www.omahapiratehockey.com/DesktopModules/BizModules%20-%20UltraPhotoGallery/images/prev.gif http://www.omahapiratehockey.com/DesktopModules/BizModules%20-%20UltraPhotoGallery/images/next.gif http://www.omahapiratehockey.com/DesktopModules/BizModules%20-%20UltraPhotoGallery/images/closelabel.gif On the bad loads those files were not served up. So same behavior as mine. As far as the home page: http://www.omahapiratehockey.com or http://www.omahapiratehockey.com/Home/tabid/83/Default.aspx I could never get it to load properly. I tried 30 times, each one failed, so I have no "working" example, but I did notice those gif files were not served up. My guess is if they were the page would finish loading. I could NOT get this page to load properly ever, |
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Bent Angle |
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Pengtsen R Posts:5179

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| 04/25/2008 5:04 AM |
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Scott, You were talking abuot "flashfix", which is a javascript library, this library re-write all flash objects on your webpage, to prevent the annoying "Click to activate this control" message in IE. This library have a bug, some flash modules like UMG & UVG already handled the "click to activate" problem, but it still re-write UMG and UVG gallery so it may not work. However, I checked your website and it seems you didn't have flashfix installed, isn't it? if so, where is it? if not flashfix is irrlevant with this problem. Bent, do you have flashfix installed? and where can I see your problem? Thank you. |
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Pengtsen R http://www.bizmodules.net |
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Pengtsen R Posts:5179

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| 04/25/2008 5:19 AM |
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Scott and Bent, open ucGallery.ascx, you can find" img src="http://www.adobe.com/images/shared/download_buttons/get_flash_player.gif" alt="Get Adobe Flash player" border="0" if you remove this icon, just replace it with a text link, will you get same problem? |
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Pengtsen R http://www.bizmodules.net |
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database error Posts:79

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| 04/25/2008 6:03 AM |
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I do not use flashfix. I have used flashObject (now named SWFObject) since the "click to activate" Eolas lawsuit started this mess. Stupid Patent 5,838,906! This error can be seen on my development server: http://bentangle.tv:81/Click2Play/tabid/887/Default.aspx It can also be seen here generating the javascript errors for "UMGContainer" is undefined, and also "constantly loading": http://framemypet.com:81/OurWork/tabid/997/Default.aspx You must have PORT '81" in order to view THE RIGHT PAGE, else you will view my production server which is using the older codebase, which is still working fine. As I pointed out before, your sample galleries, have the same problem, they basically arent working when viewed from my server 2003 machine, they suffer the same problems as mine and Scotts codebase, constant loading and javascript errors (UMGContainer undefined). Some of them never load. This morning I tested these pages on several computers since the problem seems to depend on the client and not the server, and here is what I found: On test client #1:(server2003r2) The pages constantly loaded(95%) and properly loaded (%5) and some modules (including samples on bizmodules.net) showed "UMGContainerxxx" is undefined. On test client #2:(winXP) The pages constantly loaded, but this computer did not show javascript errors for UMGContainer, (*perhaps an IE setting was suppressing them) On test client #3:(server2003r2) The pages loaded fine. Always. No errors. On test client #4:(server2003r2) The pages loaded fine. Always. No errors. On test client #5:(server2003r2) The pages occationally did a "constant loading, and sometimes loaded properly. On test client #6:(vista) This machine provided the wildest results of all. It sometimes had javascript errors (UMGContainer undefined), sometimes constantly loaded, sometimes both, and sometimes it just loaded properly. It was by far the machine that varied the most. It would appear this problem depends on the client who is viewing. On my test clients 33% worked properly and 67% performed poorly. Additionally, the machines it worked on, are not machines that are/were used daily. They sit and serve me quietly 24/7(24 hours a day/7 days a week). They are not used for surfing the internet, except in these rare "test" cases. Hope this helps. |
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Bent Angle |
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Pengtsen R Posts:5179

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| 04/25/2008 6:14 AM |
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"UMGContainerxxx is undefined" should gone now, you can browse my sample galleries to confirm it. did you try my previous suggeston? to remove the icon from adobe? |
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Pengtsen R http://www.bizmodules.net |
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scott welch Posts:7

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| 04/25/2008 7:20 AM |
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No, I don't use flashfix. I was merely pointing out that I have seen this issue with others using flashfix. Bent seems to have a much better grip on this than I do. I have tried your suggestion and still have the same result. |
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database error Posts:79

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| 04/25/2008 8:42 AM |
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Posted By Pengtsen R on 04/25/2008 5:19 AM Scott and Bent,
open ucGallery.ascx, you can find"
img src="http://www.adobe.com/images/shared/download_buttons/get_flash_player.gif" alt="Get Adobe Flash player" border="0"
if you remove this icon, just replace it with a text link, will you get same problem? Sorry Pengtsen,
Even though this post occured before mine, I had been working on my post for about an hour testing things, so I did not see the post at first.
I did test your sample galleries, and can confirm that javascript errors are gone. I have applied the lastest 5.2.2 from snowcovered, and can confirm the UMGContainers error is gone from my codebase as well.
The Change you requested I make in ucGallery now looks like this on the HTML source served up by my server:
[a href="http://www.adobe.com/go/getflashplayer" target="_blank"]Get Flash![/a]
So changing to a text link did not solve the page constanly loading problem.
I checked your sample galleries and they are constanly loading as well. I will look closer today, as it seems that some of the gallery types are not working at all on your samples. Please check "sample 3". It has 2 galleries on it. The top one "Travel pictures - Xishuanbanna, China" is not loading at all on the affected boxes, it just shows a blank container, no flash. The bottom one "Oscar best picures in past decade" is working fine even on affected machines.
Thanks
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Bent Angle |
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