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Forums > Ultra Video Gallery > Support Questions

Subject: Is there anyone that can help?

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David Amick
Posts:6
Bronze Member

Bronze Member

06/27/2009 7:00 AM
I purchased UVG 3 back on 6/18 and I am still no closer to getting this installed. I have tried uninstalling and re installing many times, the add_video module just doesnt appear. When I try to add the my_video module to a page I receive "Module doesnt exist error". Plus after I FTP the binaries folder to Desktop Module/UVG/Binaries it says the binaries arent installed. I hope I can get this resolved soon.

Kemper Burt
Posts:32
Golden Member

Golden Member

06/28/2009 5:43 PM
Hi David What operating system are you on. Is this a hosted server by you or someone else's ? Have you gone through the directions for unistalling ? Since you have done this you may have some UVG files still hangin out if you did not follow the uninstall directions. I know this may not help although I have screwed up an installation before then uninstalled incorrectly then reinstalled and became more frustrated becuase I didnt read the docs.

Pengtsen R
Posts:8659

06/29/2009 11:21 AM
David host in ihostasp, it seems to be a problem of the server. David told me he's gonna to change his hosting company.

Pengtsen R http://www.bizmodules.net

Kemper Burt
Posts:32
Golden Member

Golden Member

07/02/2009 1:41 AM
Hope you found your solution David.

Pengtsen R
Posts:8659

07/02/2009 5:25 AM
David told me it's proved to be a problem of the hosting company, actually many modules doesn't work well. not only UVG.

Pengtsen R http://www.bizmodules.net

David Amick
Posts:6
Bronze Member

Bronze Member

07/03/2009 10:56 AM
Yes, sorry for the delay in the reply. I switched to hosting companies and my problems were fixed.

Pengtsen R
Posts:8659

07/04/2009 10:11 AM
great.

Pengtsen R http://www.bizmodules.net

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