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Support Forum
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Michelle Tarby
Posts:10
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| 09/03/2008 2:23 PM |
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I'm having some odd problems getting anything to work with Ultra Video - when I installed the module, it didn't seem to finish - the process ran through then asked me if I wanted to open the default.aspx file with my web browser. It looks like all the modules are there, so I tried to add a UVG_Configurations to one of my pages.
Here's where I really started having problems - first, when I ran the permission check, I got the message that
Permission check failed, you are not able to upload any non-flv videos
now.
Generally this means ASPNET account(or Network_Service in windows server
2003) don't have Execute permission on
/DekstopModules/UltraVideoGallery/Binaries folder.
For further information
please refer to "Installation guide" chapter in the User Guide.
But the permissions are correct and I see the dll files in the binaries folder.
When I get to the flc mime type check, I don't see anything on either option, yet flv is a configured mime type on my server.
I also can't check any formats other than flv, but I'm guessing that's related to the permission thing.
Please help!
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Pengtsen R
Posts:5241
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| 09/03/2008 11:39 PM |
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The "permission check" feature checked your server configurations to see if Network Service account have Execute permission on /Dekstopmodules/ultravideogallery/binaries folder, if the check failed then this permission is not available. this is a limitation by your hosting company.
If this permission is not available then UVG is not able convert videos, you should use UVG Converter to convert videos instead.
You can't check other file formats if you didn't pass the permission check.
In the flv mime step you shoudl select 2 options, make sure you can see a explosion video in UVG player.
thanks. |
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Pengtsen R
http://www.bizmodules.net |
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Michelle Tarby
Posts:10
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| 09/04/2008 6:54 AM |
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We're hosted internally, so I made sure that the ASPNET account does have execute permissions to the binaries folder.
I also tried both options and didn't see any video in the player.
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Pengtsen R
Posts:5241
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| 09/04/2008 7:24 AM |
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what about Network Service account? you should grant read, write, execute permission on binaries folder.
selecting "Flv mime type is not supported" should brings the video in UVG player no matter flv mime typs is supported. if you still have trouble with it, please give me an account to visit it on your website. |
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Pengtsen R
http://www.bizmodules.net |
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Michelle Tarby
Posts:10
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| 09/04/2008 9:29 AM |
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The NT AUTHORITY\NETWORK SERVICE account also has those permissions on the binaries folder, but I'm still getting the same message.
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Michelle Tarby
Posts:10
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| 09/04/2008 2:26 PM |
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Now I can't even get to the config page - here's what is in the event log:
AssemblyVersion: 04.08.04
PortalID: 11
PortalName:
UserID: -1
UserName:
ActiveTabID: 1280
ActiveTabName: Video
RawURL: /Default.aspx?TabId=1280
AbsoluteURL: /Default.aspx
AbsoluteURLReferrer:
UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.14) Gecko/20080404 Firefox/2.0.0.14
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: 6d426440-3e3d-44ff-9a7a-cb6e1e07d849
InnerException: Unhandled Error:
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: System.IO.__Error.WinIOError
StackTrace:
Message: System.Exception: Unhandled Error: ---> System.Exception: Unhandled Exception while processing NeatUpload child request ---> System.UnauthorizedAccessException: Access to the path 'D:\sites\DotNetNuke\Website\8c121bf6aae540d482629abd004aa952' is denied. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options) at System.IO.FileInfo.Create() at Brettle.Web.NeatUpload.FilesystemUploadedFile.CreateStream() at Brettle.Web.NeatUpload.FilteringWorkerRequest.ParseOrThrow() at Brettle.Web.NeatUpload.FilteringWorkerRequest.ParseMultipart() at Brettle.Web.NeatUpload.FilteringWorkerRequest.GetKnownRequestHeader(Int32 index) at System.Web.HttpWorkerRequest.HasEntityBody() at System.Web.HttpRequest.GetEncodingFromHeaders() at System.Web.HttpRequest.get_ContentEncoding() at System.Web.HttpRequest.get_QueryStringText() at System.Web.HttpRequest.get_Url() at DotNetNuke.Common.Initialize.RunSchedule(HttpRequest request) at DotNetNuke.Common.Global.Global_BeginRequest(Object sender, EventArgs e) at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) --- End of inner exception stack trace --- at Brettle.Web.NeatUpload.UploadHttpModule.Application_BeginRequest(Object sender, EventArgs e) at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) --- End of inner exception stack trace --- |
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Pengtsen R
Posts:5241
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| 09/05/2008 12:23 AM |
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maybe you can grant me your server access so I can check this problem for you.
thanks. |
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Pengtsen R
http://www.bizmodules.net |
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Michelle Tarby
Posts:10
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| 09/08/2008 7:53 AM |
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I'm not sure if our network folks will allow that - there's no other way to troubleshoot this?
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Michelle Tarby
Posts:10
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| 09/08/2008 9:29 AM |
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I can also tell you that I just tried installing the module again and only have 6 options
UVG_AddVideo
UVG_CategoryList
UVG_Configurations
UVG_LatestVideos
UVG_MyVideos
UVG_UserVideos
There's no error thrown during the install - it simply seems to stop without providing any status of the module installation.
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Pengtsen R
Posts:5241
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| 09/08/2008 7:55 PM |
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ok, let's forget about the permission check issue, let's check the installation issue first, so UVG is not properly installed on your website. I guess it's a permission issue since there is permission errors in your event viewer.
can you try to install another module? any module.
and at least can you give me your DNN host account? |
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Pengtsen R
http://www.bizmodules.net |
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Michelle Tarby
Posts:10
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| 09/09/2008 7:16 AM |
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I have been able to install subsequent modules with the host account, so that's no problem.
When I try to install UVG using the DNN Available Modules interface, I'm now up to 7 of the 13, but receive a Sys.WebForms.PageRequestManagerTimeoutException (the server request timed out).
Is there a way to simply install the remaining 6 parts?
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Pengtsen R
Posts:5241
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| 09/09/2008 7:36 AM |
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you can try it, but I don't think it will work.
to do this, please modify UltraVideoGallery.dnn in module PA, this is an xml file, each "folder" element is a module definition, you can remove the installed modules and try again.
thanks. |
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Pengtsen R
http://www.bizmodules.net |
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Michelle Tarby
Posts:10
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| 09/09/2008 7:51 AM |
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Then you're saying we're basically out of luck then?
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Pengtsen R
Posts:5241
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| 09/09/2008 9:48 PM |
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| no, no, can you give me a DNN host account? let me try to install for you. |
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Pengtsen R
http://www.bizmodules.net |
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| You are not authorized to post a reply. |
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