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Unanswered Active Topics Forums Search
Forums > Ultra Video Gallery > Support Questions
Subject: pop up "error occured"
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Author Messages
database error
Posts:94
Diamond Member

01/24/2008 1:47 AM  
I'm getting random pop-ups that say "error occured".  Sometimes 6 or 7 before the page is fully loaded.  This just started when I started when I installed UVG, they appear to be ajax errors coming from UVG, is this correct?  And is there any way to stop the pop-ups?


Bent Angle
Pengtsen R
Posts:11264


01/24/2008 6:28 AM  
it seems to be ajax error. where can I see it?

Pengtsen R
http://www.bizmodules.net
database error
Posts:94
Diamond Member

01/24/2008 8:42 AM  
Its occuring on the player page, in other projects I catch these errors with
args.set_errorHandled(true); in javascript and the user doesnt have to see them. Ajax errors seem to be part of using ajax in a web app, but the website users should not have to click "ok" each time one occurs, the error should be suppressed and (logged if needed)

The errors are very random, have you had any luck troubleshooting these ajax errors in the past? In other projects there was a point where I stopped troubleshooting errors and starting suppressing them so that the user doesnt think "this site is broken".


Bent Angle
Pengtsen R
Posts:11264


01/24/2008 9:40 AM  
since you said you get script error, I guss this error brings the error of ajax.net.

can you fix that script error at first?

you also can try to use default dnn skin for the player page. to see whether you still get it.

Pengtsen R
http://www.bizmodules.net
database error
Posts:94
Diamond Member

01/24/2008 9:51 AM  
Posted By Pengtsen R on 01/24/2008 9:40 AM
since you said you get script error, I guss this error brings the error of ajax.net.

can you fix that script error at first?

you also can try to use default dnn skin for the player page. to see whether you still get it.

The following code will suppress these errors;

[script removed]I'm not sure how to add this code to your module at this point since your custom javascript error "error occured"  hides the real error status code which is neaded for this code to operate properly.  This code has worked well for me in the past to stop these annoying errors.


Bent Angle
database error
Posts:94
Diamond Member

01/24/2008 9:53 AM  
It removed the script last time I shall try again:

[script removed]
function EndRequestHandler(sender, args) {
   if (args.get_error() != undefined)
    {
       var errorMessage;
               if (args.get_response().get_statusCode() == '12029')
               {                                  
                args.set_errorHandled(true);
        document.getElementById('NextButton').click();
               }
               else
               {
                   // not my error so let the default behavior happen       
               }
    }
}
function load() {
   Sys.WebForms.PageRequestManager.getInstance().add_endRequest(EndRequestHandler);
}
[script removed]


Bent Angle
Pengtsen R
Posts:11264


01/24/2008 10:01 AM  
well, I don't understand your post, can you explain it in more detail?

Pengtsen R
http://www.bizmodules.net
database error
Posts:94
Diamond Member

01/24/2008 12:21 PM  
http://forums.asp.net/p/1069384/1555817.aspx#1555817

There is a thread about handling ajax errors, out of the thread the code I posted here was what worked for me.
Basically instead of having the popup "error occured" happen, you handle the event in javascript so that no popup error ever occurs. I have never used this javascript code as a "catch all" for all javascript errors, only the ajax errors I knew of, which in my case was 12029, in the code sample I click the NextButton in addition to setting args.set_errorHandled(true); In this example clicking the NextButton was the "fix" for error 12029(it made another call to the server)


Bent Angle
Pengtsen R
Posts:11264


01/25/2008 10:14 AM  
well, "erro occured" can be easily disabled if you didn't like it, open QuickRate.ascx, search for "error occured" and comment it is ok.

Pengtsen R
http://www.bizmodules.net
database error
Posts:94
Diamond Member

01/27/2008 4:10 PM  

I could not find quickrate in DesktopModules/UltraVideoGallery

Please Advise



Bent Angle
Pengtsen R
Posts:11264


01/27/2008 11:26 PM  
QuickRate is a module of Ultra Media Gallery, not Ultra Video Gallery.

Pengtsen R
http://www.bizmodules.net
database error
Posts:94
Diamond Member

01/31/2008 3:07 PM  
This problem always related to UVG, and the pop up "error occured". I never mentioned UMG, I was trying to suppress the popups in UVG.(ajax errors) ..... and you offered this advice:

"well, "erro occured" can be easily disabled if you didn't like it, open QuickRate.ascx, search for "error occured" and comment it is ok."

Are you telling me to go into UMG and modify it to fix UVG?




Bent Angle
Pengtsen R
Posts:11264


01/31/2008 11:50 PM  
no, if you want to remove it in UVG, you should alter ascx files in UltraVideoGallery.

basically, I didn't suggest you to remove it because you shouldn't see this message if every thing is ok, if you do see this message there must be some problem on your website and need to be corrected.

if you do want to remove it, please alter VideoRating.ascx.

Pengtsen R
http://www.bizmodules.net
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