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Forums > Ultra Video Gallery > Support Questions
Subject: 2.0 hear videos can't see them
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Author Messages
Buck Anderson
Posts:75
Golden Member
12/04/2007 7:40 PM  
Hi Pengsten,

After upgrading to UVG Enterprise 2.0, I can hear the videos but can't see them.

These videos are all external stored on Amazon S3.

Help please
Buck Anderson
DNNprofessor.com
Buck Anderson
Posts:75
Golden Member
12/04/2007 8:43 PM  
In regards to the question above, I have to click the fit to stage button for the video to appear.

That can't be right.
Buck Anderson
DNNprofessor.com
Buck Anderson
Posts:75
Golden Member
12/04/2007 9:37 PM  
It appears that in the UVG Config, you can no longer set the configuration to Original size for External videos. You need to set it to fit to stage. Original size did work in the last version.
Buck Anderson
DNNprofessor.com
Pengtsen R
Posts:5241
12/04/2007 9:46 PM  
try to download PA again and install it, will you get same problem now?
Pengtsen R
http://www.bizmodules.net
Ismet Dumlupinar
Posts:57
Golden Member
12/05/2007 1:52 AM  
i have same problem, should i download pa again?
Pengtsen R
Posts:5241
12/05/2007 3:41 AM  
try it, about 2 hours after the initial release, there is a pa update.

thanks.
Pengtsen R
http://www.bizmodules.net
Buck Anderson
Posts:75
Golden Member
12/05/2007 7:01 AM  
[quote]Posted By Pengtsen R on 12/05/2007 3:41 AM

try it, about 2 hours after the initial release, there is a pa update.

thanks.[/quote]

I Pengsten,

I don't quite understand. I thought you were saying that there is a PA version update. I went to Snowcovered and downloaded the PA again. Yet, after installation, the issue still persists.

It is in the module settings of the player.

Default Scale.

If it set to 'Original Size', you can hear the external video but not see it.

If you set Default Scale to 'Fit to Stage' then you can view the video.

Reinstalling the PA, this morning, did not change that.
Buck Anderson
DNNprofessor.com
Pengtsen R
Posts:5241
12/05/2007 7:50 AM  
do you try to clear your browser cache? if you still get this problem, please post your video url here.
Pengtsen R
http://www.bizmodules.net
Buck Anderson
Posts:75
Golden Member
12/05/2007 9:41 AM  
Hi Pengsten,
Yes, I have cleared the cache and restarted the application several times with no change. If you set the player to Original Size it still only plays audio.

You have a developer account on dnnprofessor.com. You will soon be receiving an email notifying you of being added to a security role.

The start video page is at:
http://dnnprofessor.com/Departments/TrainingVideos.aspx

One more thing:
Can you check on the image that appears on the shared video popup page? I am getting a red x vs. seeing that image.

Thanks
Buck
Buck Anderson
DNNprofessor.com
Pengtsen R
Posts:5241
12/05/2007 10:45 AM  
I see the problem now, I sent you a fix, please help me to validate it.

where is shared video popup page?
Pengtsen R
http://www.bizmodules.net
Buck Anderson
Posts:75
Golden Member
12/05/2007 12:40 PM  
[quote]Posted By Pengtsen R on 12/05/2007 10:45 AM

I see the problem now, I sent you a fix, please help me to validate it.

where is shared video popup page?[/quote]

I sent you an email with a photo attachment.
Buck Anderson
DNNprofessor.com
Buck Anderson
Posts:75
Golden Member
12/05/2007 1:45 PM  
[quote]Posted By Pengtsen R on 12/05/2007 10:45 AM

I see the problem now, I sent you a fix, please help me to validate it.

where is shared video popup page?[/quote]

Hi Pengsten,
As long as we are testing this build, can you please go to:
http://jivemg.com/OurVideos/VideoPlayer/tabid/341/VideoId/41/Bluemax-Charters-Commercial.aspx

I would like you to go to the Related Videos module --> tab to authors --> then click the 'more' link.

I am having a problem stabilizing the scroll on the module. Try pushing the slide bar up with you mouse, or clicking the slide bar up arrow, and you will see what I mean.

Best regards,
Buck
Buck Anderson
DNNprofessor.com
Pengtsen R
Posts:5241
12/05/2007 10:51 PM  
it's a small bug, thanks for your report.
the latest version on Snowcovered should fixed this problem.
Pengtsen R
http://www.bizmodules.net
You are not authorized to post a reply.
Forums > Ultra Video Gallery > Support Questions > 2.0 hear videos can't see them
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