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Support Forum
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Hank Austin
Posts:41
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| 02/27/2011 10:47 AM |
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| Hi, what is the latest here? I just uploaded a .mov h264 video. It would not encode on the converter. It did on the upload page. However it only did the low quality version. There is no HQ. It is a 1.6g video. |
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Jason Brunken
Posts:13
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| 02/27/2011 11:11 AM |
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| That's pretty much the same thing that happens to me. I've never been able to get it to work. No matter what method I try, either the conversion fails, the upload fails, or the HQ version is missing. I was never able to get this issue resolved... |
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daniel comp
Posts:93
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| 02/27/2011 1:58 PM |
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Here's how I manage this all:
Be certain your web.config has these modifications:
<neatUpload useHttpModule="true" maxRequestLength="716800" defaultProvider="FilesystemUploadStorageProvider" maxNormalRequestLength="768000">
<httpRuntime useFullyQualifiedRedirectUrl="true" maxRequestLength="8192" requestLengthDiskThreshold="8192" executionTimeout="21000" requestValidationMode="2.0" />
Files larger than your values will fail to upload.
Also, if you have MS iis running the site, then you'll need to be sure that the 'worker' process isn't recycling the site during a long upload, otherwise, the connection resets and you loose the process.
For files larger than 700 meg, I simply upload them with FTP, and let the server encode them locally, rather than as a part of the upload. This is done using the browser video upload module (FTP folder) option.
Finally, I also do the upload or FTP with the videos encoded with a DivX 640x480 AVI format. I found that the MP4 format failed to create the HQ version of the videos as you are saying.
I'm able to get good results and an HQ version from a 1.4G upload (59min video) at 640x480 with the above. Hope this helps. |
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Hank Austin
Posts:41
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| 02/28/2011 9:41 AM |
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Daniel,
Thank you for your reply. I have tried several different formats and length of videos. My last attempt is an H264 .mov 1.6g file. The first attempt uploaded but only presented a low quality version. Since then I have retried all of the different ways including ftp (will not synchronize), UVG converter will not encode and uploor will not encode. This needs to be resolved for the different formats that are supposed to work. A lot of people are spending a lot of time and money to get this to work as advertised. This demo file works well on youtube at http://www.youtube.com/watch?v=iBlnEqFdCa4 but not on uvg. I will attempt the .config changes but I do not know about the file formats. I will needd to consult with my video people. We are trying to roll out a big promotion and all is on hold with this. Pengtsen, any help would be greatly appreciated.
Hank |
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daniel comp
Posts:93
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| 02/28/2011 2:10 PM |
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There's two different issues to resolve. One is the upload, the second is the encoding.
1) Upload.
The server will lose the FTP connection during a long upload if FTP, iis or a network timeout happens during the upload. The web.config settings determine part of the equation - the max size, and iis (application pool process settings) the recycle period. For me, a 1.6G upload would take 1.5 hours, so I would reset iis and start with the full process period available for the upload to complete.
2) Encoding
None of my mp4 formats will RE-encode locally or remotely. The DivX AVI format (non-mp4) works fine. So, I suggest trying a non-mp4 compressed format for the file you upload. Try each format you have with a 10 second clip to see which one(s) work for you. Pengston shared that not all mp4 encoding is compatible with each other.
It sounds to me like you have a little of both 1 and 2 to modify, and then UVG will work fine for large uploads.
Good luck as well. |
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Pengtsen R
Posts:11533
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| 03/01/2011 5:57 AM |
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Daniel, thank you very much for sharing your experience with us.
Hank & Jason, please refer to Daniel's explianation for the upload problem, basicaly I suggest you to use UVG Converter for large videos, IIS may either discontiue you in upload or encoding stage.
For encoding problems, if possible, make your source video in another format, for example, if it was .mov, change it to .avi if possible.
If you still have trouble with it, upload your videos to somwhere and give me an URL to download and try it. please make it as small as possible.
Thanks. |
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Pengtsen R
http://www.bizmodules.net |
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Hank Austin
Posts:41
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| 03/01/2011 10:32 AM |
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OK. Will try them out. Will let you know how it works. Will take a day or so to get it done. So Daniel, you think other formats might work?
Thanks,
Hank |
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daniel comp
Posts:93
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| 03/01/2011 6:48 PM |
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This one works for me:
Video: Divx (avi), 640x480, 2600 kbits, 29.9 frames per second
Audio: MP3 192 kbits, 16bit stereo, 48 kHz |
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Hank Austin
Posts:41
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| 03/10/2011 9:48 AM |
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Daniel,
WE tried to encode using your specifications in Final Cut Pro. Our video output was very pixelated. |
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