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Subject: Widescreen videos not playing back in widescreen

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Darryl Barney
Posts:37
Golden Member

10/07/2010 7:15 AM
Hello, I have attempted using UVG Converter 4.0. But whenever I upload a video, it plays back in Standard sized format, not widescreen (as all the videos are now HD 720p in widescreen). I have set the Gallery/Player size to 720x486. When I play, I have the black bars on the left and right side. I did check the .mp4 video that was encoded, and found it to be widescreen. So it is my belief it has something to do with a configuration setting I have on or off, or what have you. If someone has suggestions how to fix this, please let me know. Thanks.

Pengtsen R
Posts:11533

10/07/2010 1:35 PM
do you mean that UVG doesn't properly recongnize the aspect ratio of your video? if so, give me a url to download one of your videos in question.

Pengtsen R http://www.bizmodules.net

Darryl Barney
Posts:37
Golden Member

10/07/2010 1:37 PM
I will reply to the email alert I received on this, as these are client facing videos only. Thanks

Pengtsen R
Posts:11533

10/07/2010 1:43 PM
sure, no problem.

Pengtsen R http://www.bizmodules.net

Darryl Barney
Posts:37
Golden Member

10/07/2010 1:45 PM
You should have the video now. I have tested it on many browsers, and even WMP. So far it works great in widescreen outside of UVG

Pengtsen R
Posts:11533

10/07/2010 2:25 PM
ok, I'll check it and give you further reply. is your problem that UVG dont' recongnize it's aspect ratio? what software did you use to produce it?

Pengtsen R http://www.bizmodules.net

Darryl Barney
Posts:37
Golden Member

10/07/2010 7:45 PM
My guess is that it is not detecting the aspect ratio, yes. I used the UVG Converter 4 software, and had it upload directly to the server. Please let me know what you find out. Thanks!

Darryl Barney
Posts:37
Golden Member

10/08/2010 7:11 AM
Did you come up with any ideas? i have to give a demo of this product being used in a seminar of about 700 doctors next week. Trying to get this working perfectly ahead of time! Thanks.

S Kane
Posts:10
Silver Member

10/11/2010 4:34 AM
I also have this problem. I am trying to test the system and the screencaps appear in widescreen but the video itself is displaying incorrectly as square. Can you advise? Thanks Steve

Pengtsen R
Posts:11533

10/11/2010 8:21 PM
in some rare cases UVG is not able to recongnize the original aspect ratio of your video. you can show me a url to download one of your video in question.

Pengtsen R http://www.bizmodules.net

Darryl Barney
Posts:37
Golden Member

10/12/2010 6:36 AM
Hello Pengtsen, did you find anything wrong with the video I sent you by email? Thanks.

Pengtsen R
Posts:11533

10/12/2010 9:18 PM
I gave you a reply by email, I'll check to see if I can let UVG recongize this kind of video.

Pengtsen R http://www.bizmodules.net

Darryl Barney
Posts:37
Golden Member

10/13/2010 8:22 AM
Thank you, please give me an update asap! :) I am also going to try other videos from other cameras. Hopefully it will be successful.

Pengtsen R
Posts:11533

10/13/2010 11:44 AM
We need to know the original resolution of your video, then I'll try to alter UVG to recongnize it.

Pengtsen R http://www.bizmodules.net

Darryl Barney
Posts:37
Golden Member

10/13/2010 12:16 PM
It was originally a 720p video, from a Canon Vixia camera

Pengtsen R
Posts:11533

10/13/2010 12:32 PM
the width?

Pengtsen R http://www.bizmodules.net

Darryl Barney
Posts:37
Golden Member

10/13/2010 12:34 PM
Whatever standard 720p is... 1280x720 I believe.

Pengtsen R
Posts:11533

10/13/2010 1:32 PM
please download UVG from "Downloads" page, install it to see if it fix your problem.

Pengtsen R http://www.bizmodules.net

Darryl Barney
Posts:37
Golden Member

10/13/2010 2:26 PM
It is attempting conversion now. I will also attempt conversion on a file I received from our videographer.

Darryl Barney
Posts:37
Golden Member

10/13/2010 3:33 PM
That did not work. The video plays fine in Windows Media Player, just not in the UVG Player.

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Forums > Ultra Video Gallery > Support Questions > Widescreen videos not playing back in widescreen

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