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Subject: Support Very Slow!

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David Arnold
Posts:13
Silver Member

05/18/2010 7:39 AM
It's been days now since posting here plus sending emails to 2 different addresses. I have only recently purchased UVG and News - Products are great but support - far from great. All I need is two new serial numbers to get my site finished. SUPPORT - WHERE ARE YOU!

Andrew Seymour
Posts:21
Silver Member

05/18/2010 8:41 AM
I have to second that! I have sent three emails, and posted once to the Forums. Anyone out there? - Andrew

_____________________________ Andrew L Seymour Seymour Digital Consulting CELL: (610) 304-4393 alseymour@aseymour.com http://www.aseymour.com/

database error
Posts:94
Diamond Member

05/18/2010 8:45 AM
I've been waiting a few days now too, so dont feel alone. Hopefully Pengsten will return shortly. Pengsten, I have sent you an email to support@bizmodules.net, requesting help with activation. Do I need to send the request to another email? The hotmail one? Please advise.

Bent Angle

database error
Posts:94
Diamond Member

05/18/2010 8:52 AM
Just an additional note, for the future. It appears most support occurs between 10pm - 10am(central time). If you look at Pengstens posts most are posted during this time frame. So perhaps this might help speed things up for someone in the future. Break your code at midnight =)

Bent Angle

Andrew Seymour
Posts:21
Silver Member

05/18/2010 9:21 AM
I totally understand that they need to sleep and eat, but at the same time... My first email to support was late Friday night (HotMail account)... I did not expect immediate response, so I waited till Monday morning before I posted to the Forums. Late Monday afternoon, I sent another email... This morning, I sent an email via Snowcovered Help Desk... My request is not a brain burner... I just need to have my UMG Serial Number re-synced with my domain. (I am trying to finish a complete fresh rebuild of my website, and there is a conflict.) I have done this before, and got a response within hours. Again, the Biz Modules folks are allowed to sleep, eat and have a life, but at the same time, 3+ days without any acknowledgment?

_____________________________ Andrew L Seymour Seymour Digital Consulting CELL: (610) 304-4393 alseymour@aseymour.com http://www.aseymour.com/

database error
Posts:94
Diamond Member

05/18/2010 10:06 AM
LOL, we're in the same boat. My project is stuck just like yours =)

Bent Angle

Andrew Seymour
Posts:21
Silver Member

05/18/2010 10:49 AM
Looks like they are checking tickets! Just resolved my Serial/Site ReSync issue! Yeah! - Andrew

_____________________________ Andrew L Seymour Seymour Digital Consulting CELL: (610) 304-4393 alseymour@aseymour.com http://www.aseymour.com/

database error
Posts:94
Diamond Member

05/18/2010 11:57 AM
Still waiting here =/

Bent Angle

Andrew Seymour
Posts:21
Silver Member

05/18/2010 12:41 PM
Ouch! I would have thought with 91 posts to your name, you would have been ahead of me! Good luck! A-)

_____________________________ Andrew L Seymour Seymour Digital Consulting CELL: (610) 304-4393 alseymour@aseymour.com http://www.aseymour.com/

Pengtsen R
Posts:11264

05/18/2010 12:48 PM
I applogize for keep you waiting so long, we were working on a important new component for UMG 6. All emails sent before 2 hours ago are replied. so I guess most of you should have got a reply. let me know if any one is still in trouble. thanks.

Pengtsen R http://www.bizmodules.net

David Arnold
Posts:13
Silver Member

05/19/2010 3:03 AM
I'm fixed -Thanks Pengtsen

Pengtsen R
Posts:11264

05/20/2010 11:22 AM
glad to know that.

Pengtsen R http://www.bizmodules.net

Mark Sanew
Posts:1
New Member

05/23/2010 3:09 PM
Pengsten I sent you an email through your profile today to get a serial reset so I can activate on my final server. Just an FYI.

David Arnold
Posts:13
Silver Member

05/26/2010 2:13 AM
Hi Pengsten I know you are busy, but what's gone wrong with support - been waiting days for a reply, it's very frustrating.

Phill Alcock
Posts:1
New Member

05/26/2010 7:49 AM
Hi I also sent an support call for a serial reset on monday, sorry to pester but the client is going berserk. its for www.grassrootsfootballcoach.com Thanks phill alcock

judy vedder
Posts:56
Golden Member

05/26/2010 11:48 AM
I too have a question that has gone unanswered about security permission required to change videos to be played in compact player. The products are very good, but we have customers who need support and when I have to wait multiple days to get support from Biz modules it reflects negatively on me.

Pengtsen R
Posts:11264

05/26/2010 12:53 PM
I'll be more responsible, sorry fo the bad expericence during past couple of weeks! you should have got reply from me, if not, please let me know.

Pengtsen R http://www.bizmodules.net

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