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Support Forum
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Brad Bamford
Posts:34
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| 03/16/2009 10:57 PM |
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using latest version 3 pro.
just upgraded from v2 to v3 standard to v3 pro.
Now, I am getting the following error after uploading in the encoding phase it says file upload sucessfull.. encoding and then this.
System.NullReferenceException: Object reference not set to an instance of an object. at BizModules.UltraVideoGallery.FileSystemController.get_BitrateManager() at BizModules.UltraVideoGallery.UVGProfessionalEdition.GetFFMpeg_r7945_Command(FileSystemController fscInstance, VideoMeta video, String strSource, String strDest, Int32 mp4XResolution, Int32 mp4YResolution) at BizModules.UltraVideoGallery.UVGProfessionalEdition.EncodeByFFMpeg(FileSystemController fscInstance, String strVideoMappedPath, String strVideoFileName, String& strFlv, String& strH264, VideoMeta& video) at BizModules.UltraVideoGallery.UVGProfessionalEdition.DoVideoConversion(FileSystemController fscInstance, String strVideoMappedPath, String strVideoFileName, String& strOutput, Decimal& length, Decimal& aspectRatio, String& flvName, String& h264Name) at BizModules.UltraVideoGallery.FileSystemController.ConvertVideo(String strVideoPath, String& strVideoFileName, Boolean& isAudio, String& strOutput, Decimal& length, Decimal& aspectRatio, String& flvName, String& h264Name, String& embedCode) at BizModules.UltraVideoGallery.FileSystemController.AddVideo(VideoInfo& objVideo, String videoPath) |
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Brad Bamford
Posts:34
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| 03/18/2009 9:00 AM |
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I deleted the Binaries folder and replaced it with the new binaries pack that is now available, but that caused the error above.
So I copied back the old files wihtout replacing any existing ones.
Now I can encode FLV, but not H264.
H264 just gives me "error encoding"
Can anyone tell me what I am doing wrong.
I bought professional for H264, please help me get it working.
Thanks, |
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Pengtsen R
Posts:11533
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| 03/19/2009 12:54 AM |
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| you should upgrade your binary pack to UVG 3 compatible files, now please download it again from Downloads page and install it, then it should work. |
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Pengtsen R
http://www.bizmodules.net |
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Brad Bamford
Posts:34
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| 03/19/2009 1:22 PM |
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I again downloaded the new UVG3_Binaries.zip, extracted files and placed them into the binaries folder on my server.
However, when I attempt to encode my sample .mov file at H264 I still get "Failed to encode this video".
What can I do to get H264 videos? |
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Brad Bamford
Posts:34
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| 03/19/2009 5:10 PM |
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Okay, i attemped a wmv file instead of the .mov and it completed the encoding process, but the video will not play.
Can someone point me in the right direction?
I was hoping this would "just work" like v2 did.
Thanks,
Brad |
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Pengtsen R
Posts:11533
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| 03/19/2009 11:46 PM |
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| if the video is uploaded but it doesn't play, the most possible reason is your server doesn't support "mp4" mime type, so UVG is not able to download the video from your server. |
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Pengtsen R
http://www.bizmodules.net |
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Brad Bamford
Posts:34
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| 03/20/2009 2:15 PM |
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thanks I don't think that was documented anywhere.
For anyone else...
Registered a new MIME type where the Extension is .mp4 and the MIME type is "video/mp4".
So, now that it works correctly with wmv files, why does my .mov files come up with the error "Failed to encode this video"?
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Pengtsen R
Posts:11533
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| 03/20/2009 9:08 PM |
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the mp4 mime issue is documented in "high quality video" chapter in the user guide.
a few videos can't be encoded by UVG due to unknown reason, basically mov is supported but from our experience some .mov videos have this problem.
you can try to upload it to youtube, I guess youtube doesn't support it too.
maybe you can use any 3rd party software to encode it to any other formats before upload to UVG. |
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Pengtsen R
http://www.bizmodules.net |
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Brad Bamford
Posts:34
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| 03/20/2009 10:40 PM |
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fair enough.
Although, when using "FLV/H264" mode it should at least encode the flv version and give an error that it was unable to encode in H.264.
Otherwise, when my users try to upload one of these files it just looks like my site is broken, because they can't upload any videos.
Please see if we can get this added in a future release.
Thanks,
Brad |
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Pengtsen R
Posts:11533
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| 03/23/2009 1:19 AM |
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base on our experience, some videos(specially .mov) can'b e encoded to both flv and h264 format. a few videos can't be encoded to h264 but flv.
if UVG encode a video to flv but not h264, UVG doesn't report an error, UVG just save this video but you can't see the high quality version when watch it.
however, if UVG can't encode it to both format, the "Failed to encode this video" error will be fired. |
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Pengtsen R
http://www.bizmodules.net |
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Tim Tho
Posts:2
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| 06/16/2009 10:56 PM |
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Hi,
I also am having major trouble with this.
I cannot encode any video, have tried .mov .avi (both with xvid and divx encoded videos) and .wmv
get 'Failed to encode this video' message on every one.
Have downloaded the binaries.zip pack and put in my /bin folder
Have tried the UVG client, but that crashes.
I'm using Windows Server 2008 x64
DNN is running in 32bit mode, pipeline = Classic
This should work. I really want to buy your module and use it on a website very soon.
Please help!
Many thanks,
Tim |
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Pengtsen R
Posts:11533
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| 06/17/2009 8:56 AM |
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ok, but did you pass the permission check in UVG_Configurations module?
if you still have trouble with this, you can give me your dnn host password and ftp access. |
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Pengtsen R
http://www.bizmodules.net |
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Tim Tho
Posts:2
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| 06/17/2009 3:12 PM |
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Thanks for your reply.
I have followed the user guide closely now, and discovered that I put the binaries in the wrong place - silly me!
I put them in the root /bin folder, rather than in the binaries folder of the UVG desktop modules folder as instructed!
Thanks for your help. it's all good now.
Cheers,
Tim |
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Pengtsen R
Posts:11533
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| 06/19/2009 1:12 AM |
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| ahha, glad to know you solved your problem! |
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Pengtsen R
http://www.bizmodules.net |
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Kean See
Posts:2
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| 07/07/2009 6:21 PM |
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Hi, I also tried to upload an MOV file and the error"Failed to encode this video"
What should I do? We are seriously consider purchasing this module now using the trial version.
Thanks. |
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Pengtsen R
Posts:11533
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| 07/07/2009 7:59 PM |
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are you able to upload videos in other formats?
if you can, then it must be a problem of your mov, try to encode it to other format by some 3rd party encoders and try to upload it to UVG again. |
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Pengtsen R
http://www.bizmodules.net |
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Kean See
Posts:2
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| 07/07/2009 9:29 PM |
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Hi Pengtsen R,
I manage to able to upload an FLV file but I need to upload a mov for a client.
I tried another mov file, and still the same error appear. "Failed to encode this video". The file is uploaded but not beable to encode. Please advice further.
Thanks for the quick reply.
Kean
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Pengtsen R
Posts:11533
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| 07/09/2009 10:30 PM |
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| please try another video format, such as avi, asf, rm, or something. let me know whether it works or not. |
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Pengtsen R
http://www.bizmodules.net |
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dehghan cyrus
Posts:2
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| 04/19/2010 12:34 AM |
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Hello
I have same problem i did all of this stages,
i had put the bineriies in desktop moduls folder(exactly in DesktopModules\UltraVideoGallery\Binaries)
and i get the permission (for network_services and aspnet) to binery folder.
System.OverflowException: Arithmetic operation resulted in an overflow. at BizModules.UltraVideoGallery.VideoMeta.get_FlvHeight(Int32 maxWidth) at BizModules.UltraVideoGallery.UVGTrialEdition.EncodeByMencoder(FileSystemController fscInstance, String strVideoMappedPath, String strVideoFileName, String& strFlv, String& strH264, VideoMeta& video) at BizModules.UltraVideoGallery.UVGTrialEdition.DoVideoConversion(FileSystemController fscInstance, String strVideoMappedPath, String strVideoFileName, String& strOutput, Decimal& length, Decimal& aspectRatio, String& flvName, String& h264Name) at BizModules.UltraVideoGallery.FileSystemController.ConvertVideo(String strVideoPath, String& strVideoFileName, Boolean& isAudio, String& strOutput, Decimal& length, Decimal& aspectRatio, String& flvName, String& h264Name, String& embedCode) at BizModules.UltraVideoGallery.FileSystemController.AddVideo(VideoInfo& objVideo, String videoPath |
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dehghan cyrus
Posts:2
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| 04/19/2010 12:36 AM |
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| I am testing this version in my local machine |
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| You are not authorized to post a reply. |
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