Brenda Etherton
Posts:29
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| 04/30/2008 3:50 AM |
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Hi,
For the third time now, our video player has completely vanished from the player page. On this page I have the player module, the comments module, and the module that gets the embed code. Each time this has happened, all three modules have "gone missing" and there's nothing in the event manager to explain it. The first two times I thought someone was accidentally deleting them, but now I think something else is going on. What can it be?
Thanks,
Bee |
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Pengtsen R
Posts:5440
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| 04/30/2008 4:34 AM |
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what's your UVG version?
where can I see your problem?
thanks. |
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Pengtsen R
http://www.bizmodules.net |
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Brenda Etherton
Posts:29
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| 04/30/2008 7:58 PM |
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Hi,
The UVG_Add Video module is 02.02.02 and the rest are 02.00.00. The web site is www.cowetacogop.com. The media list is on the home page on the Media tab. I've replaced the modules again on the video player page (Video Information is hidden from non admin users) so I don't know how you'll be able to see what the problem is. All the modules on the player page just seem to disappear at random intervals.
~B |
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Brenda Etherton
Posts:29
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| 04/30/2008 7:59 PM |
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| Edit to add: It's only the UVG modules that disappear. The other module on the video player page never disappears. |
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Pengtsen R
Posts:5440
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| 05/01/2008 12:14 AM |
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1, can you try to use default DNN skin and container?
2, the latest version is UVG 2.3, you can download it on Snowcovered My Downloads page.
thanks. |
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Pengtsen R
http://www.bizmodules.net |
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Brenda Etherton
Posts:29
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| 05/06/2008 5:24 PM |
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Today the Video Player was missing again. I installed the upgrade just now so I will see if that helps. I don't want to use the DNN skin and container because it could be days before it breaks again.
Meanwhile, I installed the QuickTime Plugin on my computer so that I could watch a video on another site. Now when I go to our site, instead of being able to play the embedded video, I get the blue Q with a question mark inside of it and can't play the embedded video. I thought about just uninstalling the Quicktime player, but what if other users are experiencing the same problem?
Thanks for the suggestions,
~Bee |
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Pengtsen R
Posts:5440
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| 05/06/2008 5:56 PM |
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| can you send an email to rongers@hotmail.com once it is missing again? so I can check it instantly. |
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Pengtsen R
http://www.bizmodules.net |
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James Morton-Haworth
Posts:8
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| 06/05/2008 11:56 AM |
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| I am also having a similar problem at http://www.jamesmh.net when I clip on a film the flash video player loads with your play button- but when I click on the button to start playing the whole player disappears although I can still hear the audio? I have tried watching the films from a number of different computers and it's always the same problem... can you help? |
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James Morton-Haworth
Posts:8
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| 06/05/2008 11:56 AM |
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| I am also having a similar problem at http://www.jamesmh.net when I clip on a film the flash video player loads with your play button- but when I click on the button to start playing the whole player disappears although I can still hear the audio? I have tried watching the films from a number of different computers and it's always the same problem... can you help? |
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Pengtsen R
Posts:5440
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| 06/05/2008 6:25 PM |
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| James, I just tried to watch your video from both IE and Firefox, and it seems to be fine? |
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Pengtsen R
http://www.bizmodules.net |
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James Morton-Haworth
Posts:8
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| 06/06/2008 7:24 AM |
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Yep - it's fine today - although I can't seem to see the video when using Safari
Explorer and Firefox are fine.
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Pengtsen R
Posts:5440
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| 06/06/2008 5:57 PM |
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so it doesn't work in safari only?
what about sample videos on this website? |
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Pengtsen R
http://www.bizmodules.net |
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James Morton-Haworth
Posts:8
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| 06/07/2008 5:05 AM |
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| I'm afraid you're example video also dissappears using safari - although I can hear the audio fine. |
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James Morton-Haworth
Posts:8
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| 06/07/2008 5:08 AM |
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| Just to let you know I'm using the latest version of Safari - version 3.1.1 Thanks |
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Pengtsen R
Posts:5440
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| 06/08/2008 12:45 AM |
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| You are the 1st one reporting this problem, do you have to have another computer with safari, if so, can you try it? |
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Pengtsen R
http://www.bizmodules.net |
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James Morton-Haworth
Posts:8
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| 06/08/2008 4:12 AM |
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| Hi Pengtsen, Yes I've tried accessing both my videos and your example videos from three different computers all using Safari and none of them can see any of the video. |
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Pengtsen R
Posts:5440
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| 06/08/2008 9:38 PM |
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| try to browse sample videos on this website again, are you wroking now? |
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Pengtsen R
http://www.bizmodules.net |
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James Morton-Haworth
Posts:8
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| 06/09/2008 2:05 AM |
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Great work Pengtsen, the sample videos on your site now work fine with Safari. How do I update my site?
Thanks James |
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Pengtsen R
Posts:5440
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| 06/09/2008 4:28 AM |
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the fix will be included in next minor upgrade, contact me by email if you want to get the update now.
thanks. |
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Pengtsen R
http://www.bizmodules.net |
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