Looking for the old forum?

For topics posted before June 2015, please click here to visit the old support forum. Post your questions in this forum if you have any questions.

Support Forums
PrevPrev Go to previous topic
NextNext Go to next topic
Last Post 20 Sep 2015 05:53 PM by  MJ
Videos not playing on mobile phone
 8 Replies
Sort:
You are not authorized to post a reply.
Author Messages


New Member


Posts:
New Member


--
20 Sep 2015 05:53 PM
    DNN 7.3.4, UVG 6.4 , the videos are not playing on cell phones, from what i know it should be automatic switch to html5 when play videos on mobile devices? any suggestion?


    Basic Member


    Posts:240
    Basic Member


    --
    21 Sep 2015 07:17 PM
    Yes, it is supposed to switch to HTML 5 mode.

    Can you either post your video gallery URL here or email to me?


    Basic Member


    Posts:240
    Basic Member


    --
    21 Sep 2015 10:34 PM
    it seems your video is in flv format?

    You can configure UVG to encode videos to mp4 format, which are supported by both ios and android.

    thanks.


    New Member


    Posts:
    New Member


    --
    21 Sep 2015 11:38 PM
    Do you mean "Re-encode Mp4" check box, I had that box checked?


    New Member


    Posts:
    New Member


    --
    22 Sep 2015 06:20 PM
    Ok, so I think I have to use H264 main profile and uncheck "Re-encode Mp4" check box, how about the existing videos from before, these will not play on mobile devices?


    Basic Member


    Posts:240
    Basic Member


    --
    28 Sep 2015 08:06 PM
    You need to reencode them by deleting and uploading them again.


    New Member


    Posts:
    New Member


    --
    04 Oct 2015 06:25 PM
    Well it still not working, I can not play videos on mobile devices after I uploaded them with the new video configuration setting.


    New Member


    Posts:
    New Member


    --
    11 Oct 2015 03:22 PM
    I got it to work, the mp4 was not added in the IIS on that server.


    Basic Member


    Posts:240
    Basic Member


    --
    11 Oct 2015 09:15 PM
    That is a common mistake, because IIS by default does not support mp4 mime type.

    Glad to know it works now.
    You are not authorized to post a reply.


    Copyright © 2005-2013 BizModules Contact us