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Last Post 21 Jul 2015 05:15 PM by  Lewis Hill
Encoder stopped encoding videos
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New Member


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21 Jul 2015 05:15 PM
    I uploaded a new video (96 MB) and it has been encoding for over 6 hours. I have a few hundred videos on the site, some larger than this video. I think there is an issue with the encoder. How can I restart the encoding process?
    Thanks,
    Lewis


    New Member


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    New Member


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    22 Jul 2015 12:48 PM
    Follow-up - I was able to restart the application pool and the encoding completed.


    New Member


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    New Member


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    22 Jul 2015 01:38 PM
    I'm having some trouble as well. I moved my website from one host to another and when I did, I'm getting the message that I need to activate. The primary domain is still the same but I thinks it's a different site. Can you help?


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    22 Jul 2015 06:29 PM
    glad to know you figured it out.


    Basic Member


    Posts:240
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    22 Jul 2015 06:30 PM
    can you email me your serial number and current site domain?
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