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Last Post 23 Jun 2015 09:23 AM by  RedSix
Problem using AVG on Smart Phone
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23 Jun 2015 09:23 AM
    I downloaded and tried AVG about a year ago but never got around to competing the evaluation. Recently, I needed to move forward but when I installed the latest copy it said the trial period had expired. I therefore bought a Portal copy

    However, I am now having these major problems:

    1. The Video List component shows nothing. No matter how I set or unset filters I cannot get it to show anything.

    2. The only way I can get a list of my videos therefore is using the Free List module (less then ideal as it does not show everything). The problem is that when I click an entry in the list the page reloads and jumps to the top - so the player is not focused

    3. On an Android smart Phone, the player just shows a 'not supported on this platform' message

    4. If I configure the list to operate in lightbox mode, then on a smart phone the box that opens is bigger then the screen

    The whole point of me buying this module was to get it to work with a responsive skin and so far I cannot make it work at all.

    Can you please provide me some pointers I can try or alternatively I need to uninstall the module and apply for a refund

    How I was hoping it would work was to show me a list of series, then when I click one to expand it to show videos within that series - however the series list does no such thing - it just activates the player.

    I need a solution to show a list of ALL videos, preferably filterable, and when one is clicked to play it in a window that is visible on the screen without having to scroll, and fits within the screen. I am really hoping you will be able to help.


    Thanks and regards
    Steve



    New Member


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    23 Jun 2015 12:16 PM
    Please note I removed all modules from all pages, then just created one with a setup module and let it do it's stuff - ie create the 3 pages with the default modules in place. The List module still did not work at all. I left it alone and came back an hour later and the list module had started working again, with no changes made, but now it cannot find a player. I have one configured, but when i edit the settings for the list, it no longer shows the selector for which player page to use. At runtime, a click on a list item generates a destination url of the current page but with parsm added. e.g. original page is http://www.wrightrhythm.co.uk/membe...eo_gallery click a list entry and it generates this url http://www.wrightrhythm.co.uk/membe...eo_gallery/videoid/9/blackpool-2015-2015-idta-nationwide-ballroom-carys-partnered-by-kyle

    ie back to the SAME page, which does not have a player.


    New Member


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    23 Jun 2015 12:35 PM
    Fixed it! I did not realise that the player to use is saved as part of the library chosen - so it was necessary to edit the library, which then defaulted to the new player. I saved it and it all 'seems' to work so panic over for the moment.


    Basic Member


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    Basic Member


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    29 Jun 2015 11:32 AM
    It's a long post and I am very glad you finally figured it out.

    Good luck.
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