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Subject: Failed to encoded video with error code EncodingFailed
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Dustin Eatchel
Silver Member

03/10/2016 4:02 PM  
Hey Pengsten, just updated to 6.9 version of UVG, and now on attempting to upload a video, when processing, the output states: "Failed to encoded video with error code EncodingFailed".

I look at the stack trace in the Event Log and I see this:

System.Net.Mail.SmtpException: Client does not have permission to submit mail to this server. The server response was: 4.7.1 <>: Relay access denied
at System.Net.Mail.RecipientCommand.CheckResponse(SmtpStatusCode statusCode, String response)
at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, Boolean allowUnicode, SmtpFailedRecipientException& exception)
at System.Net.Mail.SmtpClient.Send(MailMessage message)
at DotNetNuke.Services.Mail.Mail.SendMailInternal(MailMessage mailMessage, String subject, String body, MailPriority priority, MailFormat bodyFormat, Encoding bodyEncoding, IEnumerable`1 attachments, String smtpServer, String smtpAuthentication, String smtpUsername, String smtpPassword, Boolean smtpEnableSSL)

Obviously it's trying to email out a notification, but it looks like the whole process dies if the email can't be sent? Where is the module pulling the SMTP info to send with, and is there a setting to change it? Also, if the email error is completely preventing a video upload, it seems like that should be handled separately as I still want the video to upload and process if an email can't be sent. :)

Thanks in advance for any advice you have!
-Dustin Eatchel.
JC Video Systems.
Pengtsen R

03/14/2016 12:35 AM  
The email issue has nothing to do with this.

UVG only send emails(notification of successful encoding) AFTER encoding a video.

Can you email me your host password so I can check it for you? I need to trace the log files.

Pengtsen R
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