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Home  > Site tools > FAQ

Frequently Asked Questions

Which hosting company support your products?

All DNN hosting companies support our products so if your DotNetNuke website works well, our products work great too.

The only exception is Ultra Video Gallery, which requires "Launching external process" privilege on server side to do video conversion and screenshot capture, if this privilege is not available, you can upload videos in flv and mp3 format only, when go through the configuration wizard in UVG 2, this wizard helps you to detect whether this permission is available, If it is not, you should use our alternative solution such as UVG Converter to add videos in other formats, this application convert videos to flv format on your local computer and upload converted videos to UVG on your remote server.

Using this tool, Ultra Video Gallery can be supported by all hosting companies.

If your server don't support external process, and you don't want the hassle of using UVG Converter, then you should consider changing your DotNetNuke host, we suggest PowerDNN, Their servers support all BizModules products, including Ultra Video Gallery, and if you're migrating from another provider, they'll even handle the transfer for you for free.

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